Terms

Invoicing: A personalized invoice will be issued to each client, with payment due within 24 hours of receipt.
Late Payment: Late or non-payment of the invoice may result in the suspension or cancellation of services..
Final Balance: The total outstanding balance must be paid one week prior to the event date or the start of services. Failure to meet this deadline may result in cancellation.

Payments: All payments will be made in full through our invoicing system, via card or other agreed-upon payment method.
Non-Refundable Deposits: Deposits paid by the client are non-refundable, as they cover time, labor, and material costs incurred.
Rescheduling: If the event is rescheduled with 48 hours or more notice, the deposit may be applied to the new date.

Arrival: We will arrive at the agreed-upon time for setup. We will inform you of any delays as soon as possible.
Setup time: Setup time may vary. It is the client's responsibility to coordinate the necessary time with the event venue.
Contact Upon Arrival: We will attempt to contact the client upon our arrival. If we are unable to reach you within a maximum of 20 minutes, we will consider the event canceled and no refund will be offered.
Collection Time: We will collect the items at the agreed-upon time.
Access: If no one is present, the client must ensure access (back door open, etc.). Failure to provide access will result in additional charges.
Collection of All Items: All rented items will be collected.

No Setup in Extreme Weather: We will not perform setups in extreme heat or storms.
Alternative Location: If the event is not rescheduled, the client must provide an alternative location.
Effect of Sun and Weather: Direct sunlight can damage balloons. For extreme weather/storms, an indoor or covered area is required.

Rescheduling: Must be requested 48 hours in advance (no exceptions).
Order Changes:Changes to colors, decoration, or accessories must be made before the deposit.
Location Change: Allowed up to 48 hours before the event.
Additional Location Change: May incur an additional cost.

Responsibility for Damages: The client is responsible for any damage to our rental items during their use.
Charges for Missing or Damaged Items: The full replacement cost will be charged for any missing or damaged items.
Card on File or Security Deposit: A card on file is required to be kept, or a security deposit must be paid.